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Shelley Evenson

Shelley Evenson
Executive Director, Organizational Evolution, Fjord

Website | @shelleyke

Shelley Evenson is currently Fjord’s Executive Director of Organizational Evolution, leading Fjord’s initiatives to grow talent and advance innovative knowledge sharing practices across the company. She is also the co-founder of the International Service Design Network and works with Fjord’s global teams to deepen their skills and expertise by bringing groundbreaking service design practices to client projects. Previously, Shelley was a Research Manager in Design and User Experience at Facebook and a Principal User Experience Designer and Manager for Microsoft. She was also an Associate Professor in the School of Design at Carnegie Mellon University.

A contributor to several books and articles on service, interaction and design strategy, Evenson is a frequent speaker at events including the AIGA’s Design Conference, IA Summit, IIT’s Design Research Conference, IxDA, and the Service Design Network conference.


GA Ballroom K
Shelley Evenson (Fjord)
Average rating: ***..
(3.00, 6 ratings)
This talk by Shelley Evenson, Executive Director of Organizational Evolution at Fjord, will outline the key tenets of designing for big data: the difference between using personal or aggregate data, how to identify and utilize data patterns, how to build trust, and ways to deliver ongoing value at the right moments. Read more.