Presented By O'Reilly and Cloudera
Make Data Work
Dec 4–5, 2017: Training
Dec 5–7, 2017: Tutorials & Conference
Arwen Griffioen

Arwen Griffioen
Data Scientist, Zendesk

Arwen Griffioen is a data scientist at Zendesk, where she works on the team producing deep learning solutions for customer self-service. An Oregonian expat who has lived in Melbourne for the past seven years, Arwen is passionate about improving the status of under represented groups in STEM fields and applying machine learning to make the world a little bit better. She holds a PhD in machine learning with a minor in ecoinformatics.


2:35pm3:15pm Thursday, December 7, 2017
Christopher Hausler (Zendesk), Arwen Griffioen (Zendesk)
Average rating: ****.
(4.62, 8 ratings)
Chris Hausler and Arwen Griffioen discuss Zendesk's experience with deep learning, using the example of Answer Bot, a question-answering system that resolves support tickets without agent intervention. They cover the benefits Zendesk has already seen and challenges encountered along the way. Read more.