Digital transformation is changing the way consumers interact with enterprises and with each other. At the heart of this transformation is use of the massive, untapped, and newer sources of data to make data-driven decisions. Mike Olson explores the latest trends on how organizations are using big data to drive board-level business decisions. Mike will be joined by Dave Gledhill, who will share how DBS is using big data and customer 360 to improve customer experience and drive ATM network and customer call center operations efficiency.
Mike Olson cofounded Cloudera in 2008 and served as its CEO until 2013, when he took on his current role of chief strategy officer. As CSO, Mike is responsible for Cloudera’s product strategy, open source leadership, engineering alignment, and direct engagement with customers. Previously, Mike was CEO of Sleepycat Software, makers of Berkeley DB, the open source embedded database engine, and he spent two years at Oracle Corporation as vice president for embedded technologies after Oracle’s acquisition of Sleepycat. Prior to joining Sleepycat, Mike held technical and business positions at database vendors Britton Lee, Illustra Information Technologies, and Informix Software. Mike holds a bachelor’s and a master’s degree in computer science from the University of California, Berkeley.
David Gledhill is group chief information officer and head of group technology and operations at leading Asian bank DBS Bank, recently named world’s best digital bank, where he manages about 10,000 professionals across the region and is focused on strengthening the bank’s technology and infrastructure platform to drive greater resilience, organizational flexibility, and innovation. Executing against DBS’s strategy to be at the forefront of digital transformation, David also plays a lead role in driving the bank’s innovation agenda, which encompasses design thinking, Agile methodology, data analytics, fintech partnerships, hackathons, and more. David also has responsibility for the group’s operations, which is focused on reimagining customer journeys and the way business is supported so as to make banking simpler and more effortless for customers, and oversees procurement and real estate initiatives. David brings with him over 25 years of experience in the financial service industry, 20 of which were spent in Asia. Previously, David spent 20 years at JPMorgan, holding senior regional positions in technology and operations. David is a director of Singapore Clearing House Pte. Ltd., a member of IBM’s advisory board, and a member of the National Super Computing Centre steering committee. He is also a board advisor to Singapore Management University’s School of Information Systems. A British citizen, David holds a bachelor of science in computing and electronics from the University of Durham.
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