Sep 23–26, 2019
Sanjay Mohan

Sanjay Mohan
Group Chief Technology Officer, MakeMyTrip

Website

Sanjay is the Group Chief Technology Officer MakeMyTrip Ltd. He leads overall technology for MakeMyTrip, GoIbibo and Redbus. Prior to the merger with the Ibibo Group, he was the CTO of MakeMyTrip.

Sanjay is responsible for developing and executing global technology strategy for the combined entity, and planning ongoing technology innovations for the company’s continued success. Sanjay has brought on-board an extensive product leadership and management experience in marquee companies like Yahoo, IBM, Infosys, Oracle, and Netscape in the US and in India.

With an overall experience of 25+ years, Sanjay brings along significant expertise in product and platform engineering, including architecture, user experience, site operations, product management and product strategy.

Sanjay has Masters in Computer Science from University of Louisiana and completed his Bachelors’ degree in Engineering from the Birla Institute of Technology Mesra – Ranchi.

Sessions

3:45pm4:25pm Thursday, September 26, 2019
Location: 1E 12/13
Madhu Gopinathan (MakeMyTrip), Sanjay Mohan (MakeMyTrip)
At MakeMyTrip, India’s leading online travel platform, customers were using voice or email to contact agents for post sale support. In order to improve the efficiency of agents and improve customer experience, MakeMyTrip developed a chatbot Myra using some of the latest advances in deep learning. In this talk, we will discuss the high level architecture and the business impact created by Myra. Read more.

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