Sep 23–26, 2019
Madhu Gopinathan

Madhu Gopinathan
Vice President - Data Science, MakeMyTrip


Madhu Gopinathan is currently Vice President, Data Science at MakeMyTrip, India’s leading online travel company. He started his career in the San Francisco Bay area developing large scale software systems in the telecom industry. After spending about 10 years in the industry at companies such as Covad Communications and Microsoft, he completed his PhD in computer science from Indian Institute of Science, working on mathematical modelling of software systems. He then came back to the industry, starting with building a machine learning at team at Infosys product incubation group followed by couple of startups before his current stint at MakeMyTrip. He has collaborated with researchers at Microsoft Research, General Motors and Indian Institute of Science leading to publications in prominent computer science conferences. He holds an MS in computer science from the University of Florida, Gainesville, USA. He has extensive experience developing large scale systems using machine learning & natural language processing and has been granted multiple US patents.


3:45pm4:25pm Thursday, September 26, 2019
Location: 1E 12/13
Madhu Gopinathan (MakeMyTrip), Sanjay Mohan (MakeMyTrip)
At MakeMyTrip, India’s leading online travel platform, customers were using voice or email to contact agents for post sale support. In order to improve the efficiency of agents and improve customer experience, MakeMyTrip developed a chatbot Myra using some of the latest advances in deep learning. In this talk, we will discuss the high level architecture and the business impact created by Myra. Read more.

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