Presented By O'Reilly and Cloudera
Make Data Work
September 25–26, 2017: Training
September 26–28, 2017: Tutorials & Conference
New York, NY

Putting data to work: How to optimize workforce staffing to improve organization profitability

Francesca Lazzeri (Microsoft), Hong Lu (Microsoft)
2:05pm2:45pm Thursday, September 28, 2017
Business case studies, Strata Business Summit
Location: 1A 18 Level: Intermediate
Average rating: *****
(5.00, 1 rating)

Who is this presentation for?

  • Technical program managers, data scientists, and solution architects

Prerequisite knowledge

  • A working knowledge of machine learning, R, and recommendation systems and algorithms

What you'll learn

  • Explore a workforce placement recommendation solution that recommends staff with the best professional profile for new projects
  • Understand how to implement a similar solution in your company

Description

The recent advancement in machine learning and big data technologies allows companies to apply better staffing strategies by taking advantage of historical data. Assigning the right people to the right projects is critical for both the success of each project and the overall profitability of the organization. Most commonly, project staffing is done manually by project managers and is based on staff availability and prior knowledge of an individual’s past performance. This process is time consuming, and the results are often suboptimal. This process can be done much more effectively by taking advantage of historical data and advanced machine learning techniques.

Francesca Lazzeri and Hong Lu share a workforce placement recommendation solution developed for professional services company Baker Tilly Virchow Krause that recommends staff with the best professional profile for new projects. By aligning staff experience with project needs, the solution helps project managers at Baker Tilly perform better and faster staff allocation, with the final goal of improving Baker Tilly’s profit. Based on an offline evaluation, a 4~5% improvement on profit is expected for the projects employing the solution. The solution has been integrated with Baker Tilly’s internal practice management system and will be evaluated in a few pilot teams before being implemented across all teams.

Francesca and Hong offer an overview of the solution and experiment design, which predicts staff composition and computes a “Staff Fitness Score” (rating) for a new project; explore the solution architecture—new projects in Baker Tilly’s database are processed daily by the Azure Machine Learning web service, the results are consumed by project managers in Baker Tilly’s practice management system, and the workforce placement recommendation results are also visualized on a real-time PowerBI dashboard; and explain how they implemented an offline evaluation of the solution using machine learning models (gradient boosting trees) to predict the contribution margin per hour (CMH) of 5,000 randomly sampled projects using the recommended staff and comparing the predicted CMH with actual project CMH to estimate the potential improvement in CMH.

Photo of Francesca Lazzeri

Francesca Lazzeri

Microsoft

Francesca Lazzeri is a data scientist at Microsoft, where she is part of the algorithms and data science team. Francesca is passionate about innovations in big data technologies and the applications of advanced analytics to real-world problems. Her work focuses on the deployment of machine learning algorithms and web service-based solutions to solve real business problems for customers in the energy, retail, and HR analytics sectors. Previously, she was a research fellow in business economics at Harvard Business School. She holds a PhD in innovation management.

Photo of Hong Lu

Hong Lu

Microsoft

Hong Lu is a data scientist at Microsoft. Hong is passionate about innovations in big data technologies and application of advanced analytics to real-world problems. During her time at Microsoft, Hong has built end-to-end data science solutions for customers in energy, retail, and education sectors. Previously, she worked on optimizing advertising platforms in the video advertising industry. Hong holds a PhD in biomedical engineering from Case Western Reserve University, where her research focused on machine learning-based medical image analysis.

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