Presented By O'Reilly and Cloudera
Make Data Work
September 25–26, 2017: Training
September 26–28, 2017: Tutorials & Conference
New York, NY

AIG: Creating a data-driven customer service organization (sponsored by Talend)

5:25pm6:05pm Wednesday, September 27, 2017
Sponsored
Location: 1A 04/05

What you'll learn

  • Learn how AIG executed a technological and cultural transformation that had a powerful impact on business outcomes and bottom-line results and how to apply these lessons in your own company

Description

It’s well understood that in today’s marketplace, consumers are king and have become accustomed to doing business how, when, wherever, and via any channel they want. Success in this environment requires a strong digital presence, data agility, and transparency, as well as IT scalability. Net-net, the “new oil” is customer data, and it’s critical for a company to collect, transform, and serve up that data to multiple business users across the company if it wants to be truly data driven.

Drawing on lessons from AIG, the largest commercial insurer in the United States and Canada, with 90 million clients in more than 100 countries, Kevin Stallings provides an inside look at how one company executed a technological and cultural transformation that had a powerful impact on business outcomes and bottom-line results and explains how to use these lessons to put enterprise-wide big data preparation and self-service analysis to great use within your organization and dramatically increase customer satisfaction and engagement.

This session is sponsored by Talend.

Photo of Kevin Stallings

Kevin Stallings

AIG

Kevin Stallings has more than 25 years of experience of providing strategic guidance regarding database solutions, data warehousing, and ETL design and development to technical peers and business partners. He is an associate director of data architecture at AIG, where he advocates for and leads the execution of a new life, health, and disability data architecture and strategy, which includes the implementation of a data integration hub and data warehouse, which will empower AIG’s business to modernize customer-broker interactions via new portals and mobile apps. Kevin also evangelizes the use of new tools, technologies, design patterns, and databases in and around the Hadoop ecosystem and leads the coordination of all stages of application development efforts, including requirements definition, design, architecture, testing, implementation, support, and enhancement.