There’s a large body of research on machine learning-based dialogue, but most voice and chat systems in production are still implemented using a state machine and a set of rules. Alan Nichol offers an overview of Rasa’s applied AI research in language understanding and dialogue and explains how open source implementations bring the state of the art to thousands of developers.
Alan Nichol is cofounder and CTO of leading open source conversational AI company Rasa, where he helps create the software that enables developers to build conversational software that really works. Rasa is trusted by thousands of developers in enterprises worldwide, including UBS, ERGO, and Helvetia. Alan has years of experience building AI-powered products in industry. He holds a PhD in machine learning from the University of Cambridge.
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