Presented By
O’Reilly + Cloudera
Make Data Work
29 April–2 May 2019
London, UK
Tal Doron

Tal Doron
Director, Technology Innovation, GigaSpaces

Website | @taldoron

Tal Doron is director of technology innovation at GigaSpaces, where he bridges the gap between business and technology, architecting, and strategizing digital transformation from ideas to success with strong business impact and manages presales activities engaging with all levels of decision makers from architects to strategic dialogue with C-level executives. Tal brings over a decade of technical experience in enterprise architecture specializing in mission-critical applications with focus on real-time analytics, distributed systems, identity management, fusion middleware, and innovation. Previously, Tal held positions at Dooblo, Enix, Experis BI, and Oracle.

Sessions

Case studies
Location: Capital Suite 13
Tal Doron (GigaSpaces)
Average rating: **...
(2.67, 12 ratings)
Tal Doron explains how a leading IT service provider for financial firms leverages NLP to match cases on their CRM system to live service calls via case and subject, helping service agents provide first-call resolution quickly and efficiently to enhance customer experience and reduce time the agent spends on the line, lowering operational costs. Read more.
14:5515:35 Thursday, 2 May 2019
Data Science, Machine Learning & AI
Location: Capital Suite 17
Tal Doron (GigaSpaces)
Average rating: ***..
(3.50, 2 ratings)
Technological advancements are transforming customer experience, and businesses are beginning to benefit from deep learning innovations to automate call center routing to the most proper agent. Tal Doron explains how to run deep learning models with Intel BigDL and Spark frameworks colocated on an in-memory computing platform to enhance the customer experience without the need for GPUs Read more.