Presented By
O’Reilly + Cloudera
Make Data Work
March 25-28, 2019
San Francisco, CA
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Personalizing the guest-booking experience 
at Airbnb

Kapil Gupta (Airbnb)
2:40pm3:20pm Thursday, March 28, 2019
Secondary topics:  Retail and e-commerce
Average rating: ***..
(3.50, 4 ratings)

Who is this presentation for?

  • Data scientists and managers



Prerequisite knowledge

  • A basic understanding of machine learning

What you'll learn

  • Learn how Airbnb uses machine learning for the personalization of travelers’ booking experiences


Kapil Gupta explains how Airbnb approaches the personalization of travelers’ booking experiences using machine learning. Kapil begins with a discussion of the cold start problem, when the data is limited, and shows how personalized features are used to accommodate wide differences in Airbnb’s traveler and host attributes. He then details how the company deploys models in production with real-time features.

Photo of Kapil Gupta

Kapil Gupta


Kapil Gupta is a data science leader at Airbnb in San Francisco, where he leads the data science team focused on launching new travel verticals like Experiences and establishing Airbnb as an end-to-end travel platform. In his time at the company, he has worked on many challenging machine learning and personalization problems in search, pricing, and risk. Previously, he worked at PayPal and Duff & Phelps. He holds a PhD in operations research from Georgia Tech and a BTech from the Indian Institute of Technology (IIT), Madras.