Oana Calugar is the head of Customer Support for AliveShoes, focused on extracting and using customer support insights to create better products. AliveShoes is the world’s first independent shoemaking community that helps people design and sell their own shoes. In this role Oana leads the company’s customer support and designer community efforts, overseeing a team of three junior customer support and community support managers. Oana built AliveShoes’ first world-class customer support team from the ground up. AliveShoes empowers 1200+ shoemakers worldwide from 120+ different countries. Oana always finds it rewarding to connect to and open the doors of Italian shoe design to people from all continents.
Before joining AliveShoes, Oana worked with and built customer support teams for startups from the US and Romania – Weebly and Trip Journal – and was lucky enough to support clients from all over the world, from such fascinating fields as mobile applications and online web-hosting services.
Oana has worn many hats in her life – marketer, sales manager, communicator, mentor, advisor, entrepreneur, and mother. As a result, she has the ability to manage multi-disciplinary projects and is passionate about solving complex challenges.
In the past year Oana rediscovered her passion for data-driven decisions and curiosity for analytics and data storytelling. Her science mind is often creating experiments to test and validate this data. Oana’s mission is to help people understand how beautiful data is and how people can harness data for social good.
Customer Support and Community Management
Data Storytelling and Data Analytics
Presenting and Selling Ideas and Pitching
Lean Startup and Customer Development
Meditation and Mindfulness
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