Presented By O'Reilly and Cloudera
Make Data Work
5–7 May, 2015 • London, UK
Oana Calugar

Oana Calugar
Head of Customer Support, AliveShoes

Website | @oana_co

Oana Calugar is the head of Customer Support for AliveShoes, focused on extracting and using customer support insights to create better products. AliveShoes is the world’s first independent shoemaking community that helps people design and sell their own shoes. In this role Oana leads the company’s customer support and designer community efforts, overseeing a team of three junior customer support and community support managers. Oana built AliveShoes’ first world-class customer support team from the ground up. AliveShoes empowers 1200+ shoemakers worldwide from 120+ different countries. Oana always finds it rewarding to connect to and open the doors of Italian shoe design to people from all continents.

Before joining AliveShoes, Oana worked with and built customer support teams for startups from the US and Romania – Weebly and Trip Journal – and was lucky enough to support clients from all over the world, from such fascinating fields as mobile applications and online web-hosting services.

Oana has worn many hats in her life – marketer, sales manager, communicator, mentor, advisor, entrepreneur, and mother. As a result, she has the ability to manage multi-disciplinary projects and is passionate about solving complex challenges.

In the past year Oana rediscovered her passion for data-driven decisions and curiosity for analytics and data storytelling. Her science mind is often creating experiments to test and validate this data. Oana’s mission is to help people understand how beautiful data is and how people can harness data for social good.


Customer Support and Community Management
Data Storytelling and Data Analytics
Experiment Design
Presenting and Selling Ideas and Pitching
Lean Startup and Customer Development
Meditation and Mindfulness


11:45–12:25 Thursday, 7/05/2015
Business & Industry
Location: Blenheim Room - Palace Suite
Oana Calugar (AliveShoes )
Average rating: ****.
(4.00, 3 ratings)
Curiosity is one of the most valued skills for people working in Data Science. But how can we train it? Einstein said that "Curiosity is an important trait of a genius". Let’s explore how we can develop our curiosity with three exercises in the session: how to find pleasure in uncertainty; question the question we’re asking; and find a beginner's mind. With direct application to data science. Read more.