Deepak Agrawal is vice president of data sciences at the 24[ 7] Innovation Labs, a part of 24[ 7] Customer Solutions. At 24[ 7] Innovation Labs, he heads the Data Science Group, which does research and development of machine learning algorithms and data engineering of next generation predictive analytics platform using Web, Speech, and Chat data.
Deepak is a known expert in big data, advanced analytics, customer insights, data/text mining, and predictive modelling. He has published in journals including Marketing Science, Journal of Marketing Research, Journal of Retailing, Journal of Direct Marketing, Journal of Promotion Management, and Journal of Indian Business Research in the areas of analytics, data mining, retailing, and franchising. He has 20+ years of data and analytics R&D experience teaching at Krannert School of Management, Purdue University, and working at Microsoft Corporation and at 24[ 7].
He holds a Ph.D. in Business from the Graduate School of Business, Stanford University.
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