Mar 15–18, 2020
Aryn Sargent

Aryn Sargent
Data Analyst, Verint

Aryn Sargent is a data analyst at Verint, where she leads strategic accounts and clients in identifying and defining intelligent virtual assistant (IVA) understanding and knowledge areas through the use of proprietary AI-powered tools to analyze unstructured conversational data. She’s responsible for client automation strategies and evaluating, measuring and growing their success; defining tactical knowledge areas to achieve long-term vision. Previously, Aryn has held numerious roles within Verint, including key positions within product management, product strategy, and data analysis. She has over six years of experience leading the identification and acceleration of successful solutions for enterprise conversational AI and IVAs. When she’s not working with datasets, she’s well known for her green thumb in the garden and her love of dogs, fostering dogs in need until they find a loving forever home.


4:30pm5:00pm Monday, March 16, 2020
Location: LL20A
Ian Beaver (Verint), Aryn Sargent (Verint)
Chatbots are increasingly used in customer service as a first tier of support. Through deep analysis of conversation logs, you can learn real user motivations and where company improvements can be made. Ian Beaver and Aryn Sargent make a build or buy comparison for deploying self-service bots, cover motivations and techniques for deep conversational analysis, and discuss real-world discoveries. Read more.

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