Architecting trust into a system is crucial to be able to scale it. Figuring out how to do this is far from trivial given the dearth of tools, training, or methods available. David N. Blank-Edelman helps guide you in the right direction about what is needed to bring trust into your design and implementation.
Every retailer is grappling with the challenge of creating a seamless omnichannel presence. While most understand that omnichannel is a necessity, it’s extremely difficult to build the proper architecture to gather, exchange, and draw insights from raw data. Kyu Cho and Sajid Mohamedy share the five elements that retailers must put in place to ensure a seamless ecommerce presence.