Burnout and Bickering: a Community Manager's Guide to Conflict

Jono Bacon (Jono Bacon Consulting)
Business, Community
Location: D137/138 Level: Novice
Average rating: ***..
(3.50, 6 ratings)

One of the most challenging aspects of growing community is managing conflict and burnout. While we often see the effects of conflict, getting to the heart of the issue is often more challenging.

In this new presentation from Jono Bacon, the Ubuntu Community Manager and author of The Art of Community, he presents a comprehensive guide to conflict and its many different causes.

The presentation explores how to identify these different causes (such as stress, personality differences, language/age/cultural barriers, and more), how to identify when problems are happening in a scalable manner, and how to resolve conflict in a progressive and repeatable way.

Bacon will also cover preventative measures to reduce the potential for both conflict, stress, and burnout, and wrap the content in a set of practical tools you can use in your own community.

All of this will be delivered in Bacon’s amusing anecdote and story filled style, delivering practical recommendations and techniques in a fun and contextual presentation.

Photo of Jono Bacon

Jono Bacon

Jono Bacon Consulting

Jono Bacon is a leading community manager, engineering manager, consultant and author. Currently he works as the Ubuntu Community Manager at Canonical, leading a team to grow, inspire and enthuse the global Ubuntu community.

Bacon is a prominent author and speaker on community management and best practice, and wrote The Art of Community (O’Reilly), is the founder of the annual Community Leadership Summit, and is a regular speaker at events about community management, leadership, and best practice.

In addition to The Art of Community, Bacon, co-authored Linux Desktop Hacks (O’Reilly), Official Ubuntu Book (Prentice Hall), and Practical PHP and MySQL (Prentice Hall) and has written over 500 articles across 12 different publications.

Bacon was the co-founder of the popular LugRadio podcast, which ran for four years with 2million+ downloads and 15,000 listeners, as well as spawning five live events in both the UK and the USA, he co-founded the Shot Of Jaq podcast and founded the Ubuntu Accomplishments, Jokosher, Acire, Python Snippets, and Lernid projects.


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