Kevin Falcone
DevOps Engineer, edX


Kevin Falcone is an architect and developer at Best Practical Solutions, LLC, producer of open source tools including RT: Request Tracker. At Best Practical,
Kevin works on a number of projects including RT, Hiveminder, and the
Jifty framework.


Location: E143-144 Level: Intermediate
Kevin Falcone (edX), Alex Vandiver (Best Practical Solutions)
Average rating: ****.
(4.50, 2 ratings)
Request Tracker (RT) is an enterprise-grade ticketing system. It’s designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective. Read more.


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