Request Tracker (RT) is an enterprise-grade ticketing system. It’s designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective.
RT 4.0, released earlier this year, introduces numerous new features and options including a mobile interface, full text searching, configurable ticket lifecycles and several new custom field types.
This tutorial, geared for systems administrators, will help you evaluate your issue tracking and workflow needs and show you how to deploy a new RT instance or better utilize your existing instance to help your organization get more done with little customization or retraining.
This tutorial will cover:
Jesse Vincent is the Co-founder and CTO of Keyboardio, an open hardware company whose first product is a comfortable, ultra-hackable computer keyboard. He is also the creator of RT and RTIR, and the founder of Best Practical Solutions, LLC, a company dedicated to open tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Jesse is also the founder and project lead of K-9 Mail, the leading open source email client for Android. Jesse was the project lead for Perl 5 for the 5.12 and 5.14 release cycles.
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Jesse, I was wondering if you could give us some pointers to documentation on the Articles feature. I.e. besides /docs/customizing/articles_introduction.pod in the src dir. Thanks.
P.S. URL for the webcast is: bit.ly/rt-oscon-2011
Jesse, what’s the URL for the Webcast again?
Hi, just checking if the presentation is yet to be hosted on the site given or I got the URL wrong?
Thanks for yesterday.
Hi Seth – If you’ve installed RT 4.0, that’s great. If you’ve tried to install RT 4.0 and failed, that’s even better.
The tutorial is a classroom style with lots of Q&A. I’m not expecting folks to be working along on their laptops as we go (though that’s certainly fine.) and slides will be available after the session.
—Jesse
Are there any pre-reqs or suggested preparation for this session? Thanks.