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Jesse Vincent
Cofounder & CTO, Keyboardio

Jesse Vincent is the author of <href=“http://bestpractical.com/rt/”>RT and Hiveminder and the founder of Best Practical Solutions, LLC, a company dedicated to open tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Before founding Best Practical, Vincent worked as the systems lead for a now-defunct dotcom and as a software designer at Microsoft.

Sessions

1:30pm–5:00pm Monday, 07/20/2009

Request Tracker Boot Camp

Administration, Business
Location: Ballroom A7

Jesse Vincent (Keyboardio)

Average rating:

(3.80, 10 ratings)

Request Tracker (RT) is an enterprise-grade ticketing system. It's designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective. This tutorial will cover deployment and day to day use of RT as well as basic customization. Read more.

11:35am–12:20pm Wednesday, 07/22/2009

Distributed Bug Tracking with SD

Desktop Applications, Emerging Topics, Programming
Location: Ballroom A7

Jesse Vincent (Keyboardio)

Average rating:

(4.50, 4 ratings)

SD is a disconnected, replicated bug tracking system designed to let developers track and resolve bugs without sacrificing the flexibility of the modern workflows that distributed version control systems have made possible. This talk will teach you how to start becoming more productive with SD without giving up your existing bug tracker. Read more.

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Jesse Vincent Cofounder & CTO, Keyboardio