Everything open source
May 16–17, 2016: Training & Tutorials
May 18–19, 2016: Conference
Austin, TX

I am your user. Why do you hate me?

Donna Benjamin (Red Hat Open Innovation Labs), Leslie Hawthorn (Red Hat)
11:55am–12:35pm Wednesday, 05/18/2016
Collaboration
Location: Meeting Room 9C Level: Non-technical
Average rating: ****.
(4.33, 12 ratings)

Open source software projects can be prickly toward their users. Poor documentation, a steep learning curve, and a finely tuned focus on excellence and quality can make a project community seem hostile. As users of many different open source projects over the years, Donna Benjamin and Leslie Hawthorn have often wondered about this problem and contemplated what to do about it. This session takes their long-standing private rant public.

Photo of Donna Benjamin

Donna Benjamin

Red Hat Open Innovation Labs

Donna Benjamin is a passionate advocate of Free and Open Source Software. For the past two decades, Donna has been the glue for many successful organisations, teams, and individuals. Her volunteer work has been instrumental in helping open source organisations to upsize (and sometimes downsize) as they mature with their communities. Her work is valued by companies of all sizes (from the micro to enterprise). Donna facilitates success. She is a recipient of the Rusty Wrench Award in recognition of her contributions, and currently works with Red Hat as an Engagement Lead, in the Open Innovation Labs.

Donna also runs her own nano enterprise, Creative Contingencies where you can read her thoughts on small business or see Kattekrab.net for her thoughts on everything else.

Photo of Leslie Hawthorn

Leslie Hawthorn

Red Hat

Leslie Hawthorn is director of developer relations at Red Hat. An internationally known developer relations strategist and community management expert, Leslie has spent the past decade creating, cultivating, and enabling open source communities. She’s best known for creating the world’s first initiative to involve pre-university students in open source software development, launching Google’s #2 developer blog, and receiving an O’Reilly Open Source Award in 2010. Her career has provided her with the opportunity to develop, hone, and share open source expertise spanning enterprise to NGOs, including senior roles at Google, the Open Source Initiative, the OSU Open Source Lab, and Elastic. She lives with her partner in Amsterdam, the Netherlands. You can read her thoughts on her blog. If you cheer during movies when you hear the words “I fight for the users” or “Get your head out of your cockpit,” the two of you will likely get along famously.