In 2011, the UK government started to change the way that it delivers public services—services designed to meet user needs that use simpler, shared technology components. The fundamental driver for technology change was the use of open—open standards, open source, open data, and open markets. Liam Maxwell explains how this approach helped, where it fell short, and lessons learned about how to transform government. Liam also explores how the UK government is collaborating with other governments to work faster, smarter, and in the open.
Liam Maxwell is the national technology advisor in the UK government, where his role is to create the conditions to make the UK the best place for business to invest in technology and ensure the civil service can make the best use of emerging technologies to deliver effective digital government. Previously, Liam was chief technology officer for HM government. His teams at the Government Digital Service established the Common Technology Services function, which delivered a range of projects from the Crown Hosting Service to the Public Services Network, the Digital Marketplace, and the spend control and delivery assurance function. The changes to technology that his team introduced across the government helped to save £3.5B in the last four years of the 2010 parliament.
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