As Software as a Service (SaaS) becomes more and more prevalant, these service providers are offering Service Level Agreements (SLAs) that guarantee uptime, availability and performance. To a large extent, they outsource the management of their infrastructure to Managed Hosting Service Providers, who then become responsible for the SLA. This panel will discuss the impact of Open Source Software on their ability to effectively deliver on SLAs to their clients.
Bruce Guptill, Senior Analyst, Saugatuck Technology (tentative)
Gregg Kitaeff, SVP Logicworks
Don Barlow, SVP Operations, OpSource
Pankaj Malvya, CEO and Founder, Relationals
Mr. Kitaeff leads all of the firm’s sales and marketing efforts, with focus on client and software vendor contract negotiations, and roll-out of new services and initiatives. Mr. Kitaeff has participated on the panels, “Software-As-A-Service: Legal Considerations and Real World Stories”, sponsored by the NY Software Industry Association Legal Forum and “A Primer on Service Provider Licensing: Can It Work for You?”, a part of the Advanced Software Law and Practice Forum. Before joining Logicworks in 1998, Mr. Kitaeff founded and managed Incite, a wholesale apparel company where he was involved in all operational aspects of the company with a focus on Sales and Marketing functions. Prior to founding Incite, Mr. Kitaeff, worked as a hotel and real estate appraiser for a boutique consulting firm. Mr. Kitaeff attended Rutgers University and holds a Master of Science degree from New York University in Hospitality Studies.
Over the past decade, Mr. Rowell has held senior management positions with leading hosting, telecommunications, and Internet services companies. He has extensive experience building, operating, and managing complex global IT infrastructure systems that are able to scale to meet dynamic business requirements.
Prior to co-founding OpSource, Mr. Rowell led a team of over 500 people as Vice President of Operations for Metromedia Fiber Network (MFN). He was responsible for the delivery of managed services and the operation of the MFN data centers in the Americas, supporting leading enterprise customers including BP Amoco, Deutsche Bank, JP Morgan Chase, Microsoft, Paramount, and Sony. He joined MFN through the acquisition of SiteSmith, where he was Vice President of Operations.
Before joining SiteSmith, Mr. Rowell was Director of Enterprise Services for UUNET Technologies, where he led the team responsible for the design, implementation, and ongoing support of large-scale enterprise environments in an outsourced model. Clients included AutoNation, Disney, The Go Network, Levi Strauss, Marriott International, mySap.com, Sony Playstation, and Symantec.
Mr. Rowell holds a B.S. from the University of Alabama and attended the masters program for engineering management at George Washington University.
Bruce Guptill is Managing Director for Saugatuck Technology, responsible for research strategy and publication. A 20+year veteran of IT and telecom management, business, marketing and research, Bruce is expert in the business of open source software, software as a service, and utility IT.
During the dot-com era, Bruce served as vice-president of marketing at Tallán, Inc., a $100 million custom development and e-business services firm in Glastonbury, CT, where he directed advertising, marketing, communications, and vendor partnerships.
Bruce joined Tallán after several years as vice president and research director at Gartner, Inc., where he developed and managed research, advisory and consulting services on e-commerce and IT business strategies, partnerships and alliances, and the business value of IT investments. Bruce began consulting as a senior associate with TeleChoice, Inc., developing carrier channel strategies and telecom hardware vendor strategies.
Bruce’s industry research experience developed as an editor and writer with NetworkWorld and other IDG publications. Prior to that, he served in marketing, research, and editorial management for business computing VARs.
Bruce holds an MBA in Marketing and Finance, and a BA in applied psychology/mass media business.
Uday Shanmugam is the Director of Engineering at Relationals, responsible
for the software development and operations involved in making the CRM and
On Demand applications of Relationals and LongJump available as a Software
as a Service.
Before Relationals, he has held senior engineering and software architecture
positions at Avaya and Alcatel to design develop and implement security
technologies and web-based centralized data policy management solutions.
Prior to that, he was involved in building and deploying large-scale banking
applications, banking CRM and transaction processing middleware for iFlex
Solutions, which is now a part of Oracle.
Uday holds patents in the areas of policy based network architecture,
database synchronization and high availability processing. He has a BS in
Computer Science and Engineering from Pondicherry University, India and an
MBA from the Bharathidasan Institute of Management, India
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