Thor Muller

Thor Muller
CTO and Co-Founder, Get Satisfaction


Thor is CTO & co-founder of Get Satisfaction, a Web-based platform that powers over 35,000 customer communities. With its motto “Love Your Customers,” Get Satisfaction is a leader in empowering organizations to support and engage their customers on the social Web. As a serial entrepreneur he is the co-founder of Rubyred Labs, a web development firm specializing in social networks, and Trapezo, a venture-backed startup that made Web software for syndicating content, acquired by Perfect Commerce in 2002. Previously, he founded a pioneering Web development boutique, Prophet Communications, later acquired by Frog Design where he served as VP Digital Media.


Improving Government Effectiveness
Location: Independence Ballroom A Level:
Peter Levin (Department of Veterans Affairs), Thor Muller (Get Satisfaction)
Average rating: *****
(5.00, 1 rating)
Good customer service is not traditionally a subject we associate with government. What can government agencies learn from the private sector and from those in government who are learning to raise the bar in customer service? Craig Newmark, founder of Craigslist, is joined by a series of government innovators to highlight breakthroughs in customer service. Read more.
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