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D.C. Government Trades Spreadsheets for Transparency and Accountability

Government as a Process
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Cost Effective QuickBase Solves Big Application Development Challenges

“The agile application approach we chose, enabled us not only to meet the big business challenges, but also to create fast solutions for hundreds of little business problems from every agency and every office,” said interim District Chief Technology Officer Chris Willey.

The Challenges:
•District Government agency transparency and accountability unattainable with spreadsheet-based data
•Limited technical resources available for custom application development
•Limited financial resources available for custom application development, especially during 2008-2009 recession
•Custom application development too costly and time-consuming given only niche needs for applications

The Solution:
•Cost effective, customizable web-based solution gives agencies timely access to critical data
•Agile applications solve big challenges and hundreds of little business problems at agencies
•Secure, online database streamlined workflow processing, reduced data errors and compliance reporting
•Dashboards, email notifications, and roles & permissions enable District agencies to securely manage business processes and relevant data

The Results:
•OCTO deployed 155 custom applications across 11 agencies in 10 months with only one technical resource
•OCTO saved $7.51 million in application development and deployment costs
•OCTO eliminated processing errors previously caused by data inaccuracy and lack of transparency
•OCTO reduced costs and strain on IT resources with agency users customizing the new custom apps

Photo of Chris Willey

Chris Willey

D.C. Office of the Chief Technology Officer

Biography
Chris Willey
Interim Chief Technology Officer, District of Columbia Government

Chris Willey brings to the role of interim Chief Technology Officer (CTO) more than 17 years of IT experience in senior management and web development.

Willey most recently served as the Deputy CTO of Infrastructure Services for the Government of the District of Columbia. Among his duties were managing DC’s Information Technology (IT) infrastructure (desktop computers, servers, mainframes, networks and data centers) and leading the District’s public Wi-Fi initiative, which offers free Wi-Fi hotspots in government locations throughout the city. As Deputy CTO, Willey led a diverse staff of over 200 serving the District’s 500,000+ residents and 80 DC government agencies and departments.

Before joining the District, Willey served as the CTO for the Metropolitan Washington Council of Governments (CoG) for over three years. In this capacity, he developed the organization’s first IT strategy plan and aided Chief Information Officers around the National Capital Region to envision and implement regional technology solutions, such as deploying wireless broadband and fiber-based networks for emergency communications. Previously, Willey was the CTO for One Economy, a digital divide-focused nonprofit that provides computers, Internet access, and content to low-income families in the US and abroad. At OneEconomy, Willey was responsible for the IT budget, policies and all organizational and partner websites.

Willey holds an MBA from the University of Maryland’s Robert H. Smith School of Business. He earned Bachelor of Art degrees in English and comparative literature from the University of Massachusetts, Amherst. Chris Willey resides with his wife in Southeast DC.

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