Heather O’Neill is a seasoned UX consultant, researcher, and speaker currently running the UX design studio Pixels for Humans. In her daily life at Pixels, as well as in her former role as head of UX at Oliver Wyman Labs, she helps her team push past unconscious assumptions and work collaboratively on usable solutions for various projects. Throughout her career, Heather has increased sales, decreased CSR calls, maximized team efficiency, and more. A big believer in the “anyone can do it” philosophy, Heather has led multiple workshops on usability testing and coached teams to success in incorporating UX practices into their project and product lifecycles.
©2016, O'Reilly Media, Inc. • (800) 889-8969 or (707) 827-7019 • Monday-Friday 7:30am-5pm PT • All trademarks and registered trademarks appearing on oreilly.com are the property of their respective owners. • firstname.lastname@example.org