The Web Platform
March 7–8, 2016: Training
March 8–10, 2016: Conference
San Francisco, CA

Do you speak jackal or giraffe? Resolving conflict at work

Whitney Hess (Vicarious Partners)
4:30pm–5:00pm Thursday, 03/10/2016
Everything else Salon 12/13/14/15
Average rating: ***..
(3.33, 6 ratings)

Prerequisite knowledge

Attendees should have a basic understanding of team dynamics and the challenges of interdisciplinary, cross-functional collaboration in business.


Whitney Hess demonstrates how to apply nonviolent communication to everyday work conflicts by applying the Empathy First method. Find out if you’re letting judgments and blame get in the way of effective collaboration, and learn how to create better relationships with clients, colleagues, and yourself.

Whitney emphasizes practical ways to give and receive empathy, outlines simple techniques that help us take responsibility for our own feelings and needs, and shares many of her own personal experiences and insights to guide and inspire you. All attendees receive handouts tailor-made for this audience.

Come to this session with prepared questions about the causes of conflict in the workplace. You can ask Whitney anything.

Photo of Whitney Hess

Whitney Hess

Vicarious Partners

Whitney Hess is a coach, writer, and speaker helping people bring their whole selves to their work to better serve their customers, their companies, their communities, and themselves. Her life’s mission is to put humanity back into business.

With over a decade in user experience, Whitney has coached hundreds of companies on how to make their products easier and more pleasurable to use, boost the bottom line, and do work they love. With leadership coaching for new managers, career mapping for dissatisfied practitioners, and UX training for web professionals and product teams, Whitney’s techniques eliminate haphazard decision making, methodically prioritize efforts, and measurably improve team dynamics.

Whitney is the cohost the podcast Designing Yourself, writes on her blog Pleasure & Pain, and speaks at conferences and corporations worldwide. She holds a master’s degree in human-computer interaction and a bachelor’s degree in professional writing and HCI from Carnegie Mellon University. In 2014, Whitney became a certified coach through New Ventures West. She and her sailor-chef Fredrick live aboard s/v Jenny, their 1980 Endeavour 37′ sloop, currently docked in San Diego, CA.