As vice president of experience design at Medallia, Kaaren Hanson builds robust design teams and creates customer-centered collaborative environments. Kaaren is obsessed with emotion and how companies can exceed customers’ expectations. Previously, Kaaren was vice president of design at Intuit, where she drove Intuit’s transformation to become a design-driven company with dramatic improvements in the customer experience and innovation culture. While at Intuit, Kaaren was recognized with two CEO leadership awards, and her success was noted in various media such as Bloomberg Businessweek, Harvard Business Review, Creative Confidence (Kelly & Kelly), and Scaling Excellence (Sutton & Rao). Prior to Intuit, she led user experience teams at Remedy Software (a BMC company) and BigVine. Kaaren holds a BA from Clark University and a PhD from Stanford University.
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