Prepare to Design the Future
March 19–20, 2017: Training
March 20–22, 2017: Tutorials & Conference
San Francisco, CA
Brandon  Schauer 

Brandon  Schauer 
Head of Adaptive Path at Capital One, Adaptive Path at Capital One

Website | @@brandonschauer

Brandon Schauer is the head of influential experience design consultancy Adaptive Path and curator of annual design conferences, including UX Week, the Managing Experience Conference, and the Service Experience Conference. As of October 2014, Brandon and the Adaptive Path team are a part of Capital One, working to create great human experiences that change banking for good. Brandon has a love of Excel that is unnatural for a designer.

Sessions

1:15pm–1:55pm Wednesday, March 22, 2017
Bridging design, technology, and business
Location: California East
Level: Intermediate
Brandon  Schauer  (Adaptive Path at Capital One)
Average rating: ****.
(4.14, 7 ratings)
We map and measure customer journeys but often stumble at what should be done next to deliver great service experience atop complex systems and organizations. Brandon Schauer demonstrates that the paths forward are knowable and can be practiced with rigor if we understand and apply the soft—and sometimes hard—science of service design. Read more.