Jim Kalbach is the head of customer success at MURAL, a leading online digital whiteboard. Jim is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He has worked as a UX designer for a number of large companies, including eBay, Audi, Sony, Elsevier Science, LexisNexis, and Citrix. Jim is the author of Designing Web Navigation and Mapping Experiences, both from O’Reilly, and was a cofounder of the European Information Architecture conferences and the IA Konferenz series in Germany. He blogs at Experiencinginformation.com. You can find him playing jazz bass in jam sessions and combos in his hometown of Jersey City.
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