Prepare to Design the Future
March 19–20, 2017: Training
March 20–22, 2017: Tutorials & Conference
San Francisco, CA
Jim Kalbach

Jim Kalbach
Head of Customer Success, MURAL

Website | @jimkalbach

Jim Kalbach is the head of customer success at MURAL, a leading online digital whiteboard. Jim is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He has worked as a UX designer for a number of large companies, including eBay, Audi, Sony, Elsevier Science, LexisNexis, and Citrix. Jim is the author of Designing Web Navigation and Mapping Experiences, both from O’Reilly, and was a cofounder of the European Information Architecture conferences and the IA Konferenz series in Germany. He blogs at You can find him playing jazz bass in jam sessions and combos in his hometown of Jersey City.


9:00am–12:30pm Monday, March 20, 2017
Technology, tools, and process
Location: California West
Level: Intermediate
Jim Kalbach (MURAL)
Average rating: ***..
(3.92, 12 ratings)
James Kalbach discusses the principles of value alignment through diagrams, sharing examples and practical advice and offering guidance on mapping experiences as well as how to become grass-roots strategic players. Read more.