Cathy Pearl demonstrates how to design a system that follows good conversational UI principles.
What “conversational” means
Best practices for building voice user interfaces
How to design for how people actually talk
Good error recovery
Understanding speech recognition technology
Basic natural language understanding
Designing for voice-only devices versus multimodal apps
Using data collection to improve system performance
Analyzing and improving your VUI
User testing for VUIs
Cathy Pearl is director of user experience at Sensely, whose virtual nurse avatar, Molly, helps people engage with their health. Cathy has more than 15 years of experience designing user interfaces and has worked on everything from helicopter pilot simulators at NASA to a conversational iPad app in which Esquire magazine’s style columnist tells you what you should wear on a first date. During her time at Nuance and Microsoft, Cathy designed voice user interfaces for banks, airlines, healthcare companies, and Ford SYNC. She is the author of the upcoming O’Reilly book Designing Voice User Interfaces. Cathy holds a BS in cognitive science from UCSD and an MS in computer science from Indiana University.
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