Since a wireframe is very visual, how do you wireframe for voice? The answer: sample dialogues that we write and record—an audio wireframe. With VUIs, specific changes in the wording and delivery of a voice prompt can massively affect how users interpret it and respond.
Ann Thyme-Gobbel outlines the concepts, tools, best practices, and challenges for designing voice-based experiences. You’ll learn how to write sample dialogues, build audio wireframes, test prototypes for voice user interfaces, and do a short hands-on Wizard of Oz test—all while exploring different tools for documenting VUI design (still a shockingly sparse area). You’ll leave able to identify problems and write your own “good” prompts.
Ann Thyme-Gobbel is voice UI/UX design lead at D+M Group, home of Denon, Marantz, and similar high-quality audio brands. Ann has 20+ years of experience in the speech and natural language industry, with UI/UX roles in product development, R&D, and customer-facing service engagements at several companies, including Nuance and Lab 126 (Amazon). As head of design and UX at a recently acquired startup, she focused on creating multimodal conversational interfaces that assisted acute and chronic care patients. Ann’s other past work includes research in language and emotion detection, prosody, discourse structure, and TTS development. She holds a PhD in cognitive science and linguistics from UCSD.
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