As artificial intelligence and machine learning gain momentum, we designers are tasked with designing the future—often envisioned as a world where humans are replaced by machines. However, by presuming that the role of AI is to replace humans altogether, we sell ourselves and our creativity short.
Instead, we should be designing and planning for how AI and humans, working together in harmony, can accomplish things that have never been done before. The challenge is in figuring out how to pair human creativity and intuitive judgment with insight and inspiration from machine learning.
As machine learning matures, there are more and more examples of human-machine hybrid solutions outperforming either one on their own. Aye Moah shares lessons learned from the design process behind Boomerang Respondable, the world’s first AI assistant that works with people to help them write better emails.
Aye Moah is the cofounder and chief of product of Boomerang, makers of thoughtful productivity software that helps you focus on what matters. Boomerang, the most popular extension for Gmail and Outlook, enables millions of people to email more effectively with artificial intelligence. Aye was born and raised in Burma. She holds a BS in computer science from MIT.
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