Prepare to Design the Future
March 19–20, 2017: Training
March 20–22, 2017: Tutorials & Conference
San Francisco, CA

Designing intelligence and trust with chatbots

Austin Beer (Huge)
1:30pm–5:00pm Monday, March 20, 2017
Bridging design, technology, and business
Location: California East
Level: Beginner
Average rating: ***..
(3.75, 4 ratings)

Who is this presentation for?

  • Designers and programmers interested in creating AI experiences and chatbots
  • Product managers and product designers who are interested in design thinking and highly collaborative methods

Materials or downloads needed in advance

  • A laptop

What you'll learn

  • Learn how to design trust in artificial intelligence
  • Understand how people with a variety of backgrounds and perspectives can join in designing artificial intelligence
  • Discover strategies for designing conversational interfaces and bots


Austin Beer demonstrates how applying design thinking to chatbots can help create more trustworthy experiences and allow you to quickly experiment with designing artificial intelligence. As you work in teams to design your own chatbots, you’ll explore human-centered methods, ethical issues, design process, and the heart of conversation design in order to create revolutionary experiences.

Topics include:

  • Conversation design
  • Design-thinking principles
  • How to apply machine learning, AI, and automation
  • How to build your own chatbot
Photo of Austin Beer

Austin Beer


Austin Beer is an experience designer at Huge in Los Angeles, addressing problems facing seniors, cancer researchers, and TV watchers, working on technology to help parents be present with their children, and anthropomorphizing robots. Austin asks how we can design trust in artificial intelligence—a question he discovered while completing his master’s degree at Hyper Island. There, he learned the power of design thinking for instigating innovation, empathy, and empowerment. He has written and design interactive music videos for musicians including Bob Dylan and Wiz Khalifa and has designed games at Atari. Over his brief career, his projects have won two Webbys, four Cannes Lions, and many more accolades from his users and parents. Austin irrationally believes in the power of using food to solve conflicts.

Comments on this page are now closed.


03/17/2017 10:02am PDT

@janine you are way ahead! Go to slack, and see if your bot is live! If you really want to get crazy ahead, open the index.js file in the text editor of your choice (atom, sublime text). There, you can start making changes!

03/17/2017 8:20am PDT

Hi Austin – I am trying to launch my bot. I entered the token and hit enter…how do I now launch it to continue?