Austin Beer demonstrates how applying design thinking to chatbots can help create more trustworthy experiences and allow you to quickly experiment with designing artificial intelligence. As you work in teams to design your own chatbots, you’ll explore human-centered methods, ethical issues, design process, and the heart of conversation design in order to create revolutionary experiences.
Austin Beer is an experience designer at Huge in Los Angeles, addressing problems facing seniors, cancer researchers, and TV watchers, working on technology to help parents be present with their children, and anthropomorphizing robots. Austin asks how we can design trust in artificial intelligence—a question he discovered while completing his master’s degree at Hyper Island. There, he learned the power of design thinking for instigating innovation, empathy, and empowerment. He has written and design interactive music videos for musicians including Bob Dylan and Wiz Khalifa and has designed games at Atari. Over his brief career, his projects have won two Webbys, four Cannes Lions, and many more accolades from his users and parents. Austin irrationally believes in the power of using food to solve conflicts.
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