Design the Future
January 19–20, 2016: Training
January 20–22, 2016: Conference
San Francisco, CA

service design conference sessions

1:15pm–1:55pm Friday, 01/22/2016
Xiaowei R. Wang (Mapbox)
Data literacy is an increasingly important skill throughout the world. An emerging set of tools provides ways for marginalized groups in the developing world to generate data. Xiaowei Wang gives an overview of the Nomadic Mapping Collective in Ulaanbaatar, Mongolia—a highly novel organizational model that encourages geographic data literacy and ownership in informal city settlements.
2:05pm–2:45pm Thursday, 01/21/2016
Andy Goodman (Cortica)
Technology has an unfortunate habit of enslaving us, as anyone ever scolded in a restaurant for scrolling through their Facebook feed understands. But liberation is possible, through thoughtful application of human-centered service design. At Fjord we call it Zero UI. Andy Goodman explores the design framework for Zero UI and the rules for designing invisible interfaces.
4:35pm–5:15pm Friday, 01/22/2016
Ben Terrett (Co-operative Group)
Ben Terrett tells the design story of the UK Government Digital Service (GDS), an organization that has been copied around the world, including in the US and Australia, and explains how user-centered design focused on user needs and delivery can bring about real change and still be respected in the boardroom.