Design the Future
January 19–20, 2016: Training
January 20–22, 2016: Conference
San Francisco, CA
Erik Flowers

Erik Flowers
Principal Service Experience Designer , Intuit

Website | @Erik_UX

Erik Flowers is a principal service experience designer at Intuit, a financial services company and maker of TurboTax, Mint, and QuickBooks. Through the lens of modern service design, Erik is re-envisioning customer experiences across Intuit’s diverse ecosystem, building the capability throughout the company to look at experiences from end-to-end and surface-to-core.

Erik is a multidisciplinary designer and developer who has spent over 20 years working with the Web and technology in countless environments and contexts, from consulting to small businesses, startups, and large corporations.

Sessions

3:45pm Thursday, 01/21/2016
Sponsored
Location: Fire House
Erik Flowers (Intuit)
Average rating: ****.
(4.11, 9 ratings)
Service design is a growing focus, and businesses large and small are trying to integrate it into both their design practice and business culture. Erik Flowers discusses building service design capacity at Intuit, blending the story of how it was implemented with practical insights into what has succeeded, what has failed, and how the company has grown along the way. Read more.