How does customer experience and digital marketing know what customers are saying in human chat, bot chat, survey, or social interactions? Why aren’t they satisfied or moving to the next action? The first step is to deeply analyze customer conversations.
Ben Vigoda explains how a new generation of AI technology makes it possible to extract the ideas contained in text to summarize, organize, and display for analysis.
Benjamin Vigoda is the CEO of Gamalon Machine Intelligence. Previously, Ben was technical cofounder and CEO of Lyric Semiconductor, a startup that created the first integrated circuits and processor architectures for statistical machine learning and signal processing. The company was named one of the “50 most innovative companies” by Technology Review and was featured in the Wall Street Journal, New York Times, EE Times, Scientific American, Wired, and other media. Lyric was successfully acquired by Analog Devices, and Lyric’s products and technology are being deployed in leading smartphones and consumer electronics, medical devices, wireless base stations, and automobiles. Ben also cofounded Design That Matters, a not-for-profit that for the past decade has helped solve engineering and design problems in underserved communities and has saved thousands of infant lives by developing low-cost, easy-to-use medical technology such as infant incubators, UV therapy, pulse oximeters, and IV drip systems that have been fielded in 20 countries. He has won entrepreneurship competitions at MIT and Harvard and fellowships from Intel and the Kavli Foundation/National Academy of Sciences and has held research appointments at MIT, HP, Mitsubishi, and the Santa Fe Institute. Ben has authored over 120 patents and academic publications. He currently serves on the DARPA Information Science and Technology (ISAT) steering committee. Ben holds a PhD from MIT, where he developed circuits for implementing machine learning algorithms natively in hardware.
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