AI is a powerful tool, but often companies get more excited about their technology than in the customer value they’re creating. Radhika Dutt, Geordie Kaytes, and Nidhi Aggarwal share a framework for building customer-centered AI products. You’ll learn how to craft a far-reaching vision and strategy centered around customer needs and balance that vision with the day-to-day needs of your company.
Radhika Dutt is is the coauthor of the Medium publication Radical Product and a cocreator of the Radical Product practical toolkit. Radhika is a product executive who has participated in four exits, two of which were companies she founded, including Lobby7, a venture-backed company that created an early version of Siri back in 2000 (acquired by Scansoft/Nuance). Most recently, she led product management at Allant, where she and her team built a SaaS product for TV advertising. (Allant’s TV division was subsequently acquired by Acxiom.) Previously, she worked at Avid, growing its broadcast business by building a product suite to address pain points of broadcasters worldwide as they were moving from tape to digital media; led strategy at the telecom startup Starent Networks (acquired by Cisco for $2.9B); and founded Likelii, a company that offered consumers a “Pandora for wine” (acquired by Drync). Too long ago to admit, Radhika graduated from MIT with an SB and MEng in electrical engineering. She speaks nine languages.
Geordie Kaytes is the director of UX strategy for Boston-area UI/UX studio Fresh Tilled Soil and a partner at Heroic, a design leadership coaching firm that helps growing companies scale their digital product capabilities. A digital product design leader with deep experience in design process transformation and cross-functional expertise in design, strategy, and technology, Geordie has helped companies in a broad range of industries develop a 360-degree view of their product design processes. Previously, he did his obligatory tour of duty in management consulting. He holds a BA from Yale in political science. He is a coauthor of the Medium publication Radical Product.
Nidhi Aggarwal is the coauthor of the the Medium publication Radical Product. An entrepreneur who is passionate about building radical products, most recently Nidhi led product, strategy, marketing, and finance at data integration company Tamr. Previously, she cofounded cloud configuration management startup qwikLABS (acquired by Google), which remains the exclusive platform used by AWS customers and partners worldwide to create and deploy on-demand lab environments in the cloud, and worked at McKinsey & Company, where she focused on big data and cloud strategy. She holds six US patents. Nidhi holds a PhD in computer science from the University of Wisconsin-Madison.
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