Conversational interfaces (aka bots) are expected to make machine communication feel human. But high-quality bot experiences are very hard to build; certain issues, in particular, make building bots that do not frustrate users difficult. Ofer Ronen explores these issues and suggests methods, such as machine learning, to help developers save time addressing them.
Ofer Ronen is the general manager of Chatbase, a conversational analytics service brought to you by Area 120 (a products incubator operated by Google). Previously, he was CEO of Pulse.io, an app performance monitoring service (acquired by Google), and CEO of ad network Sendori (acquired by IAC). Ofer is a startup mentor at Stanford and an angel investor in Lyft, Palantir, and Klout. He holds an MS in artificial intelligence from Michigan and an MBA from Cornell.
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