14–17 Oct 2019

Adithya Hrushikesh
Operational Intelligence Lead, Data Science , Vodafone

Adithya Hrushikesh is an operational intelligence lead for data science at Vodafone, where he leads a team of data scientists and data engineers to build data products.

Sessions

11:05–11:45 Wednesday, 16 October 2019

Location: Westminster Suite

Automating customer complaints classification in German

AI Business Summit, Case Studies

Secondary topics: Ethics, Security, and Privacy, Machine Learning, Mobile Computing, IoT, Edge, Text, Language, and Speech

Adithya Hrushikesh (Vodafone)

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Every day, millions of Vodafone Germany customers reach out through various social media channels about issues related to mobile, internet, signal issues, etc. Adithya Hrushikesh details how to build and deploy an ensemble model to classify 26 (originally 56) complaint classes using machine learning over deep learning. He also touches on the business case, data product development, and GDPR. Read more.