Paul Tepper is the worldwide head of Nuance’s cognitive innovation group (CIG), focused on applying the latest advancements in machine learning and artificial intelligence to automate and improve the customer experience across channels. Paul is responsible for setting Nuance’s AI strategy and leading product development efforts in collaboration with Nuance’s definitional customers and Nuance’s AI Lab. Currently, he is focused on machine learning advancements in analytics, prediction, knowledge, and human-assisted learning. Paul has over a decade of experience in software development and AI research. He holds a PhD in computer science and communication studies from Northwestern University, an MSc in AI and NLP from the University of Edinburgh, and a BA in computer science, linguistics, and cognitive science from Rutgers University.
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