Sep 9–12, 2019

Uber’s deep learning applications in NLP and conversational AI

Huaixiu Zheng (Uber)
11:05am11:45am Wednesday, September 11, 2019
Location: Expo Hall 3

Who is this presentation for?

  • AI engineers and scientists
  • AI product professionals




Uber applies NLP and conversational AI in a number of business domains, such as customer support, in-app messages, and voice-controlled interactions with the Uber app.

Huaixiu Zheng details the challenges and opportunities of implementing AI solutions in real-world environment. You’ll be able to see a few use cases (COTA, OCC, and driver assistant) to showcase the process of using AI to impact business. Huaixiu also outlines some of the cutting-edge research Uber is doing in the area of end-to-end dialogue systems.

Prerequisite knowledge

  • A basic understanding of deep learning and how AI can impact business

What you'll learn

  • Understand how to build and implement end-to-end AI solutions as well as how to use AI to enable natural interactions for customers
  • See cutting-edge research in dialogue systems
Photo of Huaixiu Zheng

Huaixiu Zheng


Huaixiu Zheng is currently a Tech Lead on Uber AI’s Conversational AI team focusing on applications and applied research of Natural Language Processing, Deep Learning and Conversational AI Systems. He has led several big initiatives at Uber in using AI technologies to empower business applications, in the domains of customer support, smart-reply systems, and task-oriented Conversational AI systems. He received his PhD in Quantum Physics and Quantum Computation from Duke University. He has published 30+ papers in prestigious journals and conferences such as Nature, Nature Physics, Physical Review Letters and KDD etc.

Leave a Comment or Question

Help us make this conference the best it can be for you. Have questions you'd like this speaker to address? Suggestions for issues that deserve extra attention? Feedback that you'd like to share with the speaker and other attendees?

Join the conversation here (requires login)

Contact us

For conference registration information and customer service

For more information on community discounts and trade opportunities with O’Reilly conferences

Become a sponsor

For information on exhibiting or sponsoring a conference

Contact list

View a complete list of O'Reilly AI contacts