We live in a world full of advanced technology with lots of smart but no heart—lots of cognitive intelligence (IQ) but no emotional intelligence (EQ). Although designed primarily to interface humans, today’s technology lacks social and emotional skills, making for superficial, ineffective, and often frustrating interactions. Artificial emotional intelligence or emotion AI can change all of this, transforming the world as we know it.
What if our devices and apps could sense our emotions and cognitive and mental states the way humans do and adapt to them? What if businesses could truly understand the emotional connection they have with their customers? What if technology could augment our emotional intelligence abilities, now that most of our interpersonal connections happen online?
Rana el Kaliouby lays out a vision for an emotion-enabled world of technology, sharing the inner workings of a multimodal emotion sensing platform that identifies emotions through facial expressions and tone of voice. Along the way, Rana explores the broad applications and ethical implications of this technology.
Rana el Kaliouby is cofounder and CEO of Affectiva—a pioneer in emotion AI, the next frontier of artificial intelligence—where she leads the company’s award-winning emotion recognition technology, built on a science platform that uses deep learning and the world’s largest emotion data repository of nearly 4.9 million faces analyzed from 75 countries, amounting to more than 50 billion emotion data points. Previously, Rana was a research scientist at MIT Media Lab, where she spearheaded the applications of emotion technology in a variety of fields, including mental health and autism research. Her work has appeared in numerous publications including the New Yorker, Wired, Forbes, Fast Company, the Wall Street Journal, the New York Times, CNN, CBS, Time magazine, Fortune, and Reddit. A TED speaker, she was recognized by TechCrunch as a women founder who crushed it in 2016, by Entrepreneur magazine as one of the seven most powerful women to watch in 2014, and on Ad Age’s 40 under 40 list. Rana has also been inducted into the Women in Engineering Hall of Fame and is a recipient of Technology Review’s 2012 Top 35 Innovators Under 35 award and Smithsonian magazine’s 2015 American Ingenuity Award for Technology. Rana holds a BSc and MSc in computer science from the American University in Cairo and a PhD from the Computer Laboratory at the University of Cambridge.
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