In this new presentation from Jono Bacon, author of The Art of Community, founder of the Community Leadership Summit, and Ubuntu Community Manager, he discusses how to process, interpret, and manage rude, disrespectful, and non-constructive feedback in communities so the constructive criticism gets through but the hate doesn’t.
The presentation covers the three different categories of communications, how we evaluate and assess different attributes in each communication, the factors that influence all of our communications, and how to put in place a set of golden rules for handling feedback and putting it in perspective.
If you personally or your community has suffered rudeness, trolling, and disrespect, this presentation is designed to help.
Jono Bacon is a leading community manager, speaker, author, and podcaster. He is the founder of Jono Bacon Consulting which provides community strategy/execution, developer workflow, and other services. He also previously served as director of community at GitHub, Canonical, XPRIZE, OpenAdvantage, and consulted and advised a range of organizations including Huawei, GitLab, Sony Mobile, Deutsche Bank, HackerOne, and others. He is the author of the critically-acclaimed The Art of Community, is a columnist for Forbes and opensource.com, founder of the Community Leadership Summit, and co-founder of the Bad Voltage and LugRadio podcasts.
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