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Community Management Training

Jono Bacon (GitHub)
Tutorial Please note: to attend, your registration must include Tutorials.
Average rating: ****.
(4.60, 5 ratings)

This tutorial contains a series of presentations discussing the many different
topics and skills involved. Importantly, much of this content will include experience
and stories from practical community management work (so the students feel they
are not just receiving information but benefitting from shared practical experience as

Q+A: Real learning occurs when you can map content, skills and the
experience of others to your own requirements. Students will have
an opportunity to ask any questions they wish and there will be regular Q+A breaks
throughout the day.

Referencing Student Needs: Students in the class will have the opportunity to share their
needs and expectations in their own lives and use that as a method of illustrating and
solving problems as a group: this will make the content more relevant and applicable
to real-world scenarios and help networking between students.

Social Opportunity: A core goal for this class is to build a sense of connection
between people who have attended the training. This will be in the form of plenty of
social interaction during the class as well as an optional dinner in the evening. I also
want to help the students keep in touch and continue their learning after the class has

Content and Schedule: The content in the class will provide detailed coverage of the many different topics involved
in community management. This will include how to assess the needs of a community, putting
together a strategic plan, building infrastructure, building buzz and excitement, measuring
and tracking work, handling conflict and more.

The current schedule looks like this (although this is still under development).

  • Welcome and Introductions
  • The Core Mechanics Of Community
  • Planning Your Community
  • Building a Strategic Plan
  • Building Collaborative Workflow
  • Defining Community Governance
  • Marketing, Advocacy, Promotion, and Social Media
  • Measuring Your Community
  • Tracking and Measuring Community Management
  • Conflict Resolution
  • Final Q+A
  • Wrap Up
Photo of Jono Bacon

Jono Bacon


Jono Bacon is a leading community manager, speaker, and author. He is Director of Community at GitHub and previously led community at Canonical and XPRIZE.

Bacon is a prominent author and speaker on community management and best practice, and wrote the best-selling The Art of Community (O’Reilly), is the founder of the primary annual conference for community managers and leaders, the Community Leadership Summit, founder of the Community Leadership Forum, and is a regular keynote speaker at events about community management, leadership, and best practice. He also writes columns for Forbes and

Bacon has provided community management consultancy for both internal and external communities for a range of organizations. This includes Deutsche Bank, Intel, SAP, Sony Mobile, Samsung, Open Compute Project, IBM, Dyson, Mozilla, National Finishing Contractors Association, AlienVault, and others. He holds advisory positions at AlienVault, Open Networking Foundation, and Open Cloud Consortium.
In addition to The Art of Community, Bacon is a columnist for Forbes and, author of Dealing with Disrespect, and co-authored Linux Desktop Hacks (O’Reilly), Official Ubuntu Book (Prentice Hall), and Practical PHP and MySQL (Prentice Hall). Bacon has written over 500 articles across 12 different publications. He writes regularly for a range of magazines.

Bacon was the co-founder of the popular LugRadio podcast, which ran for four years with 2million+ downloads and 15,000 listeners, as well as spawning five live events in both the UK and the USA, and co-founded the Shot Of Jaq podcast. He co-founded the Bad Voltage podcast, a popular show about technology, Open Source, politics, and more. He founded the Creative Commons music projects Severed Fifth and Chimp Foot, and is also the founder of the Ubuntu Accomplishments, Jokosher, Acire, Python Snippets, and Lernid software projects.