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Designing for the internet of things is often treated as a mix of industrial design and digital interaction design. However, even though brilliantly designed objects and interfaces are important, they’re not enough for success. The world is full of failed products with beautiful apps and stunning hardware. What they’re missing is a focus on how hardware, software, and data work together to address user needs over time. Claire Rowland, Elizabeth Goodman, and Martin Charlier offer a solid, practical grounding in the core principles and techniques for creating great UX with hardware, applications, and data, enabling you to hit the ground running as a connected product designer. Employing presentation, discussion, and hands-on activities, Claire, Elizabeth, and Martin build understanding from creating a key interaction to mapping out the user’s journey through an entire service ecosystem.
Day 1: Designing interfaces and objects
Facets of UX for connected products
About making things
Conceptual models, interusability, and cross-platform interactions
Day 2: Managing business and technical complexity
Business and operations
Holistic UX in product/service ecosystems
Designing with big and little data
Claire Rowland is an independent UX design, research, and product strategy consultant working on internet of things products and services for mainstream consumers. She is the lead author of Designing Connected Products: UX for the Consumer Internet of Things, published by O’Reilly. Claire has a particular interest in the use of technology in mundane, everyday activities and has worked in UX design and research for mobile, multiplatform, and web services since 1997. Previously, she worked on energy management and home automation services as the service design manager for AlertMe, a connected home platform provider. Prior to this, she was head of research for the London studio of design consultancy Fjord, where she led Fjord’s involvement in the Smarcos EU consortium researching the interusability of interconnected embedded devices and services.
Elizabeth Goodman investigates the possibilities and perils of emerging technologies in her design, research, and writing. Elizabeth’s work has taken her from exploratory research and design teams at Intel, Yahoo, and Fuji-Xerox to her current position with 18F, a service and product design group within the US government aimed at making federal agencies more efficient, more transparent, more accessible, and more accountable to the people they serve. She authored the second edition of Observing the User Experience, a widely-used handbook of design research methods and speaks widely on the design of mobile and pervasive computing systems at conferences, schools, and businesses. Elizabeth holds a PhD from UC Berkeley’s School of Information, where her research focused on human-computer interaction and design practice for novel technologies and was supported by National Science Foundation and Intel fellowships. She lives in San Francisco with her husband and two children.
Martin Charlier is an independent design consultant based in London and a cofounder of Rain Cloud, a project exploring new interaction models for connected products. Martin is a strategic designer with experience across new media art, industrial design, interaction design, and service design. His speculative design work has been awarded by the Royal Society of Arts, and he is a fellow of the organization. He has previously worked at innovation firm Frog Design, cutting-edge art collective Random International, and digital service design consultancy Fjord.
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