Producing over coding makes happier users believes Grammy nominated producer Gary Clayton. How many times have you been driven absolutely nuts by an IVR tree on a customer phone line? How many times have you been unable to make sense of the voice--or for that matter, where you are in the path of getting to the person you want to be connected to? Bad IVR design is one of the biggest problems we face. Some of the industry's top IVR producers and designers are coming to ETel to teach this "master class." Learn how to evaluate your audience and their aims, and how to produce effective voice material, media, IVR tree design, and ease frustration with masters in this space.

Gary is a Grammy Award winning audio producer and will show you how to communicate more effectively through the audio interface using examples and case studies.